Tork reaches 1.2 billion users in spaces using its smart cleaning technology

Tork, Essity’s global brand for professional hygiene, has reached a new milestone, estimating that in 2024, 1.2 billion people will pass through spaces equipped with its Tork Vision Cleaning technology. This digital solution, powered by real-time data, optimizes restroom cleaning operations by prioritizing both hygiene and user satisfaction.

Launched a decade ago as a pioneering system in the sector, the technology uses Internet of Things (IoT) sensors to monitor dispensers and foot traffic in locations such as offices, airports, and stadiums. With this tool, cleaning teams receive alerts when products need restocking or maintenance is required. Today, more than 100,000 connected devices generate over 1.3 million alerts per day.

According to company data, dispensers remain stocked 99% of the time, and cleaning-related complaints have been reduced by up to 75%. Additionally, 68% of facility managers reported improvements in operational efficiency, and 97% saw improvements in hygiene standards.

Pablo Fuentes, President of Essity’s Global Professional Hygiene business, emphasized that “Tork Vision Cleaning meets today’s smart building connectivity demands, empowering cleaning staff and enhancing the user experience.”

One successful example took place at a corporate headquarters in Paris managed by Sodexo, where the installation of 1,300 devices reduced complaints by up to 90% and significantly improved service quality.

Currently, five of the world’s busiest airports are using this technology. In a context where one in three passengers avoids airport restrooms and limits spending on food and beverages, maintaining clean and functional facilities also delivers economic value.